Refund Policy

We want you to love your Velissely device. If something isn't right, here's how returns and refunds work.

30-Day Returns

You can request a return within 30 days of delivery. To be eligible, the item should be unused, in its original condition, and in the original packaging with all accessories included (charging cable, power adapter, protective glasses, and any other included items).

How to start a return

Email us at supportvelissely@gmail.com with your order number and the reason for the return. We'll confirm your return and send you the next steps, including where to send the item back.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status by email. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.

Exchanges

If you'd like a different item instead of a refund, email us at supportvelissely@gmail.com and let us know what you'd like to exchange it for. We'll confirm availability and walk you through the process.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the cost of return shipping is the customer's responsibility. We'll provide the return address once your return is confirmed.

Damaged or defective items

If your order arrives damaged or defective, contact us at supportvelissely@gmail.com within 7 days of delivery with your order number and a photo of the issue, and we'll make it right at no extra cost to you.

Non-returnable items

Gift cards and items marked as final sale are not eligible for return or refund.

Contact us

Questions about your return? Email us at supportvelissely@gmail.com and we'll be happy to help.