Shipping policy

This Shipping Policy explains how Velissely processes and delivers orders placed through velissely.com.

Order processing

Orders are normally processed within 2–4 business days, excluding weekends and public holidays. During launches, promotions, or periods of unusually high demand, processing may take longer. Once an order has entered fulfillment, changes or cancellations may no longer be possible.

Shipping cost and availability

Free Standard Shipping is available for eligible orders delivered to United States addresses. The shipping methods, availability, and any applicable cost shown at checkout are the terms that apply to your order.

Delivery estimates

Delivery estimates are provided at checkout or in shipping communications when available. They begin after the order has been processed and are estimates rather than guarantees. Carrier delays, weather, holidays, customs, address issues, and other events outside our reasonable control may affect delivery.

Tracking

When tracking is available, you will receive a shipping confirmation email containing a tracking number or link. Tracking information may take up to 48 hours to update after the carrier receives the package.

Address changes

Please review your shipping address carefully before submitting an order. If you notice an error, email velisselysupport@gmail.com as soon as possible. We will try to help, but we cannot guarantee an address change after processing has begun and are not responsible for delays or loss caused by an incorrect address supplied at checkout.

International orders

If international shipping is offered at checkout, the recipient is responsible for any import duties, taxes, customs fees, or local charges unless checkout states otherwise. Customs processing may delay delivery.

Delayed, lost, or marked-delivered packages

If tracking has not updated for an extended period or your package appears lost, contact us with your order number. If tracking shows delivered but you cannot locate the package, first check the delivery location, household members, neighbors, and the carrier. We will assist with a carrier inquiry where possible, but final carrier findings and applicable legal rights may affect the available resolution.

Damaged shipments

If an order arrives damaged, contact velisselysupport@gmail.com within 7 days of delivery with your order number and clear photos of the package and item.

Contact

For shipping questions, email velisselysupport@gmail.com.